Stay tuned for the Shoptalk Europe 2025 agenda preview to be announced soon

Europe’s most senior retail agenda tackling the industry’s biggest questions

The Shoptalk Europe agenda offers invaluable insights into the ever-evolving European retail ecosystem, addressing pressing challenges head-on and showcasing innovative strategies employed by inspiring executives to overcome them.

Our agenda covers the latest technologies, trends and business models that are creating retail innovation through digital transformation, to help you find growth for your business. We will focus on the rapid evolution of how consumers discover, shop and buy—across all retail verticals.

Discover a dynamic lineup of thoughtfully selected themes and speakers representing top retailers and brands. Shoptalk Europe’s agenda features zero pay-to-play content, leading the retail industry narrative and promising insights and perspectives not found anywhere else.

  • It’s been forecast that Generative AI has the potential to add €4 trillion in value to the global economy annually. Yet is this technology being over-hyped in the short-term? There are two key questions for businesses to unlock the potential of AI: what applications of AI will have the greatest transformational power, and how will these impact your organisation? Our expert speakers will answer these questions with tactical frameworks for the near-term adoption of AI and case studies of early adoption, whilst also challenging if AI’s long-term potential could even by under-hyped.
  • The playbook for what makes a strong brand for shoppers is changing, and brands must be crystal clear on what they stand for, the purpose of their brand and products, and who their customers are, with little margin for error. At Shoptalk we’re identified three core attributes of brands that will lead retail’s next decade: audience engagement, quality and authenticity, and distribution. The Shoptalk Europe agenda is designed to provide you with game-changing insights on each of these.
  • HAs customers move effortlessly and continuously between stores and the digital world, retailers need to create cohesive and seamless experiences. At Shoptalk, we call this unified commerce. A step beyond omnichannel, unified commerce puts the shopper at the heart of thinking and focuses on providing them consistent experiences. Our speakers and agenda will offer insights into how your organisation can foster unified retail experiences through new structures, technology capabilities and customer-facing offerings.
  • Finding profitable volume growth by unlocking new routes of demand creation is an increasingly vital priority for many European retailers and brands. Shoppers’ traditionally linear path-to-purchase has been fundamentally disrupted, creating new opportunities for engagement, loyalty and conversion. You’ll leave knowing what your organisation needs to do to keep pace with changing behaviours with case studies and examples of next-generation demand creation.
  • Retail media networks, B2B partnerships and retailer technology commercialisation are just some of the change agents influencing retail’s key industry relationships, blurring traditional lines of a European retail market where roles are no longer so clearly defined. Coupled with emerging routes to market, from rapid delivery to creator commerce, we’ll give you the tools to understand these change drivers and how your organisation can stay ahead to thrive in this new retail ecosystem.

Monday June 3, 2024

10:00am — 11:00am CEST
Show Floor Open & Breakfast
11:00am — 11:10am CEST
Entertainment and Opening Remarks
11:15am — 11:35am CEST
Keynote
11:35am — 11:55am CEST
Keynote
11:55am — 12:15pm CEST
Keynote
12:00pm — 3:00pm CEST
Lunch
1:45pm — 2:55pm CEST
Meetup & Hosted Retailers & Brands Programme  (Prescheduled Only)
2:55pm — 3:20pm CEST
Networking Break
3:25pm — 4:05pm CEST
Session 1

The Heart

Understanding the Changing Consumer

Meeting Consumer Expectations: Balancing Between Convenience and Price

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Sara Sjöberg, Head of Marketing & Digital Sales, South Europe, H&M

Roger Graell Sole, Chief Digital Officer, Bata

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Thriving in a New Grocery Environment

Track Keynote: Winning in the Evolving European Grocery Market

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Speakers to be confirmed

The Spade

Exceptional Retail Experiences: Unified Commerce

Unified Commerce: Creating Frictionless and Continuous Store Experiences

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Cassandra Bergsland, Director of Omnichannel, John Lewis Partnership

Dr. Johannes Wechsler, Chief Digital Officer, Bauhaus

Ohad Elzur, Store & Promotion Technology Director, AS Watson

The Diamond

Spotlight on Emerging Retail Tech

Startup Pitch

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Medhi Hachad, Co-Founder & CEO, Elyn

Euro Wang, Co-Founder & CEO, Guac

Carolin Wais, Partner EMEA Ventures, Plug and Play (Judge)

Deborah Weinswig, Founder & CEO, Coresight Research (Judge)

More speakers to be confirmed

4:15pm — 4:55pm CEST
Session 2

The Heart

Understanding the Changing Consumer

Rapid Fire: Keeping Pace with New Consumer Behaviours

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Laurent Malaveille, Chief Digital Officer & IT Officer, Groupe Clarins

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Thriving in a New Grocery Environment

New Industry Research: Economic and Consumer Trends Shaping Grocery

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Natalia Lechmanova, Chief Economist, Europe, Mastercard

Adgild Hop, Partner - European Retail Market Leader, Deloitte

More speakers to be confirmed

The Spade

Exceptional Retail Experiences: Unified Commerce

Track Keynote: Delivering Consistent Cross-Channel Experiences

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Maria Jose Barrera Rojas, Global Chief Digital Officer & E-Commerce Director, Massimo Dutti, Inditex

The Diamond

Spotlight on Emerging Retail Tech

Startup Pitch

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Speakers to be confirmed

5:05pm — 5:45pm CEST
Session 3

The Heart

Understanding the Changing Consumer

Next Generation Powerhouse Brands

Taymoor Atighetchi, CEO, Papier

More speakers to be confirmed

Track Keynote: Brand Power, Loyalty and Trust

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Speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Thriving in a New Grocery Environment

Meeting Shopper Demands for Convenience, Speed and Value in Grocery

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Jessyn Katchera, Executive Director - Head of E-Commerce France & Group, Carrefour

Suzy McClintock, VP of Grocery, Hop, Editions & Retail, Deliveroo PLC

Ethan Sinick, Managing Director, Shirland Ventures (Interviewer)

More speakers to be confirmed

The Spade

Exceptional Retail Experiences: Unified Commerce

Unifying the Organisation to Enable Seamless Shopping

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Isabelle Aberman, Global Retail Director, Camper

Amit Keswani, Chief Omni Channel Officer, Chalhoub Group

Sathya Nandakumar, Chief Technology Officer, Holland & Barrett

Chris Brook-Carter, CEO, Retail Trust (Interviewer)

The Diamond

Spotlight on Emerging Retail Tech

Startup Pitch

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Speakers to be confirmed

5:55pm — 6:30pm CEST
Welcome Drinks on the Show Floor
6:00pm — 9:30pm CEST
Retailers & Brands Networking Dinners  (Prescheduled Only - Transport Provided)

Tuesday June 4, 2024

8:00am — 8:50am CEST
Tabletalks & Breakfast  (Retailers & Brands Only, Prescheduled Only)
9:00am — 9:40am CEST
Session 1

The Heart

Groundbreaking AI Applications in Retail

Case Studies: Pioneering Applications of Generative AI

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Daniel Krantz, Divison Lead - Product Development & Customer Experience, Otto Group

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Developing Unified Grocery Shopping

Brand Perspectives on Unlocking Unified Commerce in Grocery

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Jie Cheng, VP & Global Head, Digital Commerce, Mondelēz International

Helen Merriott, SVP Consumer Products, EMEA & APAC, Publicis Sapient (Interviewer)

More speakers to be confirmed

The Spade

Merchandising, Assortment and Supply Chain

Fulfilment and Last Mile Tactics that Benefit Shoppers and the Business

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Nick Burton, Chief Information Officer, Screwfix

More speakers to be confirmed

The Diamond

Technology Solution Spotlight

Enhancing Store Performance: Security, Reducing Shrink and More

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Speakers to be confirmed

9:50am — 10:30am CEST
Session 2

The Heart

Groundbreaking AI Applications in Retail

Leveraging AI to Scale Personalisation

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Tian Su, VP Personalisation & Recommendation, Zalando

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Developing Unified Grocery Shopping

Track Keynote: Global Insights on Future-fit Grocery Ecommerce

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Gregor Ulitzka, President, Europe, Ocado Group

Jordan Berke, Founder & CEO, Tomorrow Retail Consulting (Interviewer)

Breakthrough Grocery Retail Experiences

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Jo Hayward, VP Convenience Europe, bp

David McIntosh, VP & GM, Connected Store, Instacart

More speakers to be confirmed

The Spade

Merchandising, Assortment and Supply Chain

Leveraging Tech to Build Next Generation Supply Chains: Circular, Sustainable and More

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Speakers to be confirmed

The Diamond

Technology Solution Spotlight

Engaging Digital Shopping Technologies

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Gillian Simpson, Partner, Deloitte Digital (Interviewer)

More speakers to be confirmed

10:45am — 11:55am CEST
Meetup & Hosted Retailers & Brands Programme  (Prescheduled Only)
12:00pm — 3:00pm CEST
Lunch & Networking
Say goodbye to predetermined lunch breaks to plan your busy schedule around. Our relaxed lunch service is open between 11am - 3pm in the expo hall for you to decide when you would like to take a break.
12:05pm — 12:25pm CEST
Keynote
12:25pm — 12:45pm CEST
Keynote
2:05pm — 2:25pm CEST
Keynote
2:25pm — 2:45pm CEST
Keynote
2:55pm — 4:05pm CEST
Meetup & Hosted Retailers & Brands Programme  (Prescheduled Only)
4:15pm — 4:55pm CEST
Session 3

The Heart

Groundbreaking AI Applications in Retail

Track Keynote: Building and Implementing an AI Strategy

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Jérôme Dubreuil, Chief Innovation Officer, Decathlon

The Club

Groceryshop@Shoptalk Europe: Building Capabilities for the Future

Best-in-Class Ecommerce Capabilities for FMCGs

Neil Reynolds, Global VP Digital Commerce, Mars Wrigley

Declan Kearney, Founder & CEO, Digital Commerce Global (Interviewer)

More speakers to be confirmed

The Spade

Merchandising, Assortment and Supply Chain

Innovative Merchandising and Assortment Strategies

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Gareth Locke, Chief Growth Officer, Mytheresa

Erik Lautier, Partner, AlixPartners (Interviewer)

More speakers to be confirmed

The Diamond

Technology Solution Spotlight

Data, Personalisation and Marketing Solutions

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Natasha Franck, Founder & CEO, EON

More speakers to be confirmed

5:05pm — 5:45pm CEST
Session 4

The Heart

Groundbreaking AI Applications in Retail

Rapid Fire: Evaluating AI's Longterm Opportunities and Challenges

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Pierre-Yves Calloc'h, Chief Digital Officer, Pernod Ricard

Vipin Gupta, Chief Technology Officer, Starbucks India, Starbucks

Chris Walton, Co-CEO, Omni Talk (Interviewer)

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Building Capabilities for the Future

Organisational Design and Structures and to Win in the New Grocery Market

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Neel Arora, Global Head of eCommerce, Nestlé

Laura Burbedge, Online & Digital Director, Waitrose

More speakers to be confirmed

The Spade

Merchandising, Assortment and Supply Chain

Track Keynote: Building Innovative Products and Brands for Today's Consumer

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Sanjay Luthra, EVP Managing Director Mattel EMEA & Global Head Direct to Consumer International, Mattel

Building Innovative Products and Brands for Today's Consumer: A Conversation

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Speakers to be confirmed

The Diamond

Technology Solution Spotlight

Rapid Fire: Retail Technologies for the Next Decade

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Mike Tattersall, Managing Director, Innovation & Chief Commercial Officer, True.

More speakers to be confirmed

5:45pm — 6:30pm CEST
Show Floor Drinks Reception
8:30pm — 11:59pm CEST
Shoptalk Europe Party

Wednesday June 5, 2024

9:00am — 9:40am CEST
Session 1

The Heart

Outstanding Ecommerce and Digital Customer Experiences

Succeeding with Social Commerce, Influencers and Creators

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Ana Belén García Luque, Chief Digital & Marketing Officer, Pull & Bear, Inditex

Ekta Chopra, Chief Digital Officer, e.l.f. Beauty

Andréa Martins, President, EMEA & LATAM, Stanley1913

Debbie Ellison, Global Chief Digital Officer, VML (Interviewer)

The Club

Groceryshop@Shoptalk Europe: Evolving Relationships and Partnerships

Navigating Evolving Relationships Across Retailers, FMCGs and Marketplaces

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Eve Henrikson, Regional General Manager - EMEA, Uber Eats

Bruno Mourão, Head of Ecosystem, Sonae MC

Bertrand Bastien, New Business Ventures Director - Easy24, Pernod Ricard

The Spade

Navigating Changing Industry Relationships

Harnessing Data and Technology to Create New Revenue Streams

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Jordan Berke, Founder & CEO, Tomorrow Retail Consulting (Interviewer)

More speakers to be confirmed

The Diamond

Frameworks, Tactics and Takeaways

Using Data and Technology to Unlock Sustainability Goals

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Siobhan Gehin, Senior Partner, Retail & Consumer, Roland Berger (Interviewer)

Speakers to be confirmed

9:50am — 10:30am CEST
Session 2

The Heart

Outstanding Ecommerce and Digital Customer Experiences

Case Studies: Using Data to Cultivate Loyalty and Improve Customer Retention

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David Clark, Group Digital Director, Frasers Group

Vishal Katelia, Senior Head of Customer & Innovation Strategy, Group Industry Relations, Farfetch

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Evolving Relationships and Partnerships

Brand Perspectives on Retail Media Strategies and Outlook

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Yann Riviere, Director of Connected Commerce, Europe & Australia, General Mills

Laura Hyland, Global VP, eCommerce & Digital Marketing, BIC

Simon Miles, Founder & CEO, Lighthouse Advisory (Interviewer)

More speakers to be confirmed

The Spade

Navigating Changing Industry Relationships

Leveraging Marketplaces to Reach New Customers

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Caroline Welsh, Customer, Digital & Trading Board Director, Brico Depot

Yann Fontaine, CEO, Miravia

More speakers to be confirmed

The Diamond

Frameworks, Tactics and Takeaways

Tactics for Successfully Structuring Your Organisation and Teams for AI

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Constanze Freienstein, Partner, AlixPartners (Interviewer)

Speakers to be confirmed

10:40am — 11:00am CEST
Keynote
11:00am — 3:00pm CEST
Lunch
11:00am — 11:20am CEST
Keynote
11:20am — 11:40am CEST
Keynote
11:55am — 1:05pm CEST
Meetup & Hosted Retailers & Brands Programme  (Prescheduled Only)
1:10pm — 2:00pm CEST
Tabletalks with Lunch  (Retailers & Brands Only, Prescheduled Only)
2:10pm — 2:50pm CEST
Session 3

The Heart

Outstanding Ecommerce and Digital Shopping Experiences

Innovations in Product Discovery: Shoppable Video, Visual Search and More

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Marc Hernandez, Digital Product Director, Mango

Diana Lee, Director of Research & Analysis, The Business of Fashion (Interviewer)

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Evolving Relationships and Partnerships

Track Keynote: Digital Transformation of the European Grocery Market, Retailer CEO Perspectives

Kræn Østergård Nielsen, Group CEO, Coop Danmark

Miki Kuusi, Head of International at DoorDash & CEO at Wolt, Wolt, DoorDash

More speakers to be confirmed

The Spade

Navigating Changing Industry Relationships

Optimising Between DTC and Wholesale Strategies

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Jenna Posner, Chief Digital Officer, Solo Brands

Marcella Wartenbergh, CEO, AWWG Group (Pepe Jeans, Hackett, Façonnable)

Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)

More speakers to be confirmed

The Diamond

Frameworks, Tactics and Takeaways

Leveraging Data Effectively Across the Organisation

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Speakers to be confirmed

3:00pm — 3:40pm CEST
Session 4

The Heart

Outstanding Ecommerce and Digital Shopping Experiences

Unlocking Cross-Border and Global Ecommerce Opportunities

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Speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Achieving Operational Efficiencies

Case Studies: New Capabilities Driving In-Store Efficiency, Inventory Visibility and Asset Protection

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Nick Downing, Commercial & Insight Director, IGD

More speakers to be confirmed

The Spade

Navigating Changing Industry Relationships

Organisational Agility: Skills and Structures for the Future of Retail

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Nuno Miller, Digital Chief Operating Officer, N Brown

More speakers to be confirmed

The Diamond

Frameworks, Tactics and Takeaways

Shoptalk Europe 2024 Key Takeaways

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Ben Miller, Director of Original Content, Shoptalk

Chris Walton, Co-CEO, Omni Talk (Interviewer)

Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)